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NET FLIX Free Resources
MISSING LINK....
MISSING LINK. Netflix does have a few drawbacks, though. When you order a movie that comes with a second DVD full of extras, Netflix doesn't automatically send the companion offering. At first, I didn't even realize Tom Hanks' Cast Away was a two-DVD set -- one disc has the movie, the other has several documentaries, a Charlie Rose interview of Tom Hanks, and an amusing featurette on Wilson, the volleyball that has a starring role in the film.
I would have completely missed all that had I not scrolled down into the synopsis of Cast Away on Netflix's site and seen this warning: "Please note that this disc contains the movie only. If you'd like to see the bonus material, please rent Cast Away: Bonus Disc." Oddly enough, I had to go back to the home page's search engine to find the extra DVD. It would have saved me all that extra effort if the listing for the movie had included a link so that I could add the bonus disc right into my queue.
Another flaw is that Netflix's customer service is a bit lax. When my copy of Meet the Parents vanished en route, I went to the "My Account" page on the site and reported it by clicking on a special link Netflix provides for lost-in-the-mail alerts. Nothing happened. A week later I had to dig around on the site to find a customer-service e-mail address (there is no phone access). Within hours of getting my e-mail, Netflix sent a replacement copy at no charge, which was great. But the folks at Netflix could make customers like me a lot happier if they put a "lost in the mail" link on the home page, including a direct connection to customer service.
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